Llanfrechfa Grange Hospital 2021-07-16 Person 1 5 0

A few days ago my 95 year old Mother was taken by an ambulance crew with severe chest pains to the grange after my father rang 999 at 4am. It took just over an hour for the ambulance to arrive and by the time they reahed the grange it was nearer 6am! My immobile 95 year old Father was given a peice of paper with my number on it and advised to call me at 9am. Confused and concerned he rang me at 7am. I promptly proceed to his home to accompany him. I rang the hospital a little after 9 am to enquire how my mother was and after 40 mins on hold my details were taken for the nurse looking after mum (apparently) to ring me back with an update. I rang again at 11.00 and the same process was repeated and no call was received by my Father or myself during this time. I rang at 3pm and was told she had been waiting in a queue in the car park for a Covid Test until almost 1pm!! I wasnt able to gain any further info at this time but was assured I would get a call back. 5pm still nothing and my elderly Father was becoming quite distressed not even knowing if his wife of 71 years was receiving treatment and imaging the unimaginable! I had a GP appointment to attend (ECG, Blood, XRAY myself) and left dad comfortable in his chair with the telephone beside him. I returned with a friend an hour later to find him hanging virtually head first from his chair with his head and hand balancing him on the phone which he had been gripping onto for some 40 mins again on hold with no response. I began to dial the Grang from the landline whilst my friend used her Mobile. At around 9.30 we were informed that Mum would be returning home. I asked how and was informed by ambulance (Its around a 40 min drive) In fact , my friend and I remained almost constant on one phone or another until after 11pm by which time for over two hours NO ONE KNEW WHERE MY MOTHER WAS! I spoke with the site Manager several times and was assured Mum would be located and returned home. Around 10pm I received a call from the Night A& E senior nurse to say, its to late for transport would you object to mum coming alone in a Taxi? Seriously my head almost imploded. less than 7 stone in a nightdress at gone ten at night! I demanded the site manager rang me straight away, (By the way , we still had not been informed at all, what was wrong with mum) Amazing the site Managers phone was now off and remained so till we retired around midnight unable to do anything more. 1.30 am - A call on Dads landline (good job i stayed as he cannot hear the phone) Mums NOW ON HER WAY HOME in an ambulance! What the heck? 95 years old, was kept on a trolley in A & E from eventually leaving the car park to gaining hospital access at 1pm. 12 hours of waiting on a trolley! Fearful to ask for the toilet as the nurse kept telling her to wait, 24 hrs after her ordeal she is still very unwell and I now cannot get a GP app so have to wait till the end of surgery this afternoon for someone to come out. Sent home from the grange with ZERO meds! ANGRY does NOT describe how I feel