Llanfrechfa Grange Hospital 2021-06-05 Person 3 5 0

The maternity staff on B3 are amazing, caring, helpful and we have the upmost respect for the work they do. BUT communication is appalling my grandson was born on the 2nd June and everything was fine, mother and baby doing well they the routine blood test, eg heel prick for baby. Day 3 got told low magnesium levels but not low enough to worry about you will be going home soon, next shift arrived to do same tests even though told already done this happened quite a number of time to the point we lost track. Day 4 more tests again for same thing this time due to amount of times they used his feet they now start using his hands, still no treatment for baby as not required and still awaiting discharge. No support or help or information given to new parents apart from your not going home again but no explanation as to why and again no treatment given as not required. Ask to talk to ward manager and doctor to complain over 2 hours and still waiting. This is something that needs to change, communication is a major part to health care in all areas and its failing quick.