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Written by a NHS patient
9th July 2021


My daughter was sent there as there isn’t an A&E in Neville hall anymore. We was seen pretty quickly to be fair. We was moved into a booth Where there was a bed for my daughter to lay on, they didn’t offer a drink to me or her in the whole time wwe was there! They sent us away at 4am with no way of getting home. The toilet was fowl and so unsanitary! There was tissues all over the sink and floor , dirty marks all over the toilet and sink and handles. It was like it for the whole 6 hours we was there and was not cleaned once! They have signs everywhere about keeping masks on, washing hands etc but couldn’t even clean a toilet. Many went in an out and not once was it disinfected! It was pretty cold and no one offered a blanket to my daughter. The staff stand around bit**ing and gossiping and filling thier faces! The one nurse was meant to bring calpol to my daughter and never did! Even after asking twice! They did two sets of obs on my daughter in six hours! Honestly is a disgrace to the NHS and they should be ashamed of themselves! There is a cause for concern with how it is run, the negligence from some of the staff and the risk for contamination and spread of germs in this hospital! There wasn’t even anywhere you could get a drink! Honestly avoid if you can!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe