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Written by a NHS patient
16th April 2024


Awful experience at the Grange - admitted with abdominal pain to A&E - the usual and expected long wait - staffed what they could under enormous pressure. Taken for abdominal scan - not explained before hand - greeted by Radiographer "all right Shazza" who began injecting liquid into my cannula without explanation. Transferred to SAU - no beds so several nights on a chair in a shared waiting area - one lady had slept on a chair for over a week. No pillows - "they get nicked". Medications given and drips put up without checking they have the right patient. No hot food as they had "run out". No assistance with personal care. Does not feel like a safe environment.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe