Share review of Liberton Hospital

Liberton Hospital 2020-04-09 Person 2 5 0

My 91 year old Aunt recently had a 6 week stay in Liberton. There were good, caring hard working staff there however, they were undermined by the few who were lazy, disrespectful, showed very little empathy and on occasion, were downright cruel in their actions, or lack of them. From what I observed as a visitor, the idea of choice, dignity and person centred care were often completely lacking. There appeared to be a lack of discipline, perhaps due to lack of effective supervision. Staff openly wandered about the ward on their mobile phones, and swearing seemed to be an acceptable behaviour. Meanwhile, patients were trying to alert staff to their need for assistance, but were left unnoticed. ( individual buzzers were not working) . The idea of rehab seemed to be a term not known to many of the staff, with patients left sitting on a chair for hours with no encouragement to do any kind of exercise, even seated. At a time when the pressures are so great on the NHS, I feel uncomfortable writing this review, however I feel very strongly that this needs to be done. I now have a 91 year old Aunt who is worrying about the fellow patients she has left behind, still living through what she describes as "the worst experience of her life". She says she will never go back into Liberton and that she would rather die. The contrast with her 1st 10 days in hospital at the ERI, was stark and she has nothing but praise for the treatment she received there. I would like this to be dealt with as an official complaint and would appreciate someone getting back to me to discuss further. I obviously accept that this may not be until the current crisis has passed.