Share review of Leeds General Infirmary

Leeds General Infirmary 2022-05-26 Person 1 5 0

13 hours on a trolley in A&E - no food or toilet assistance offered despite not being independent able to do. Arguing with me that I could not have relative stay with me due to COVID despite my vulnerabilities and the fact I verbalised that I felt unsafe in the AE. Loud angry people in dept with singing drunks - very scary place, nurses clearly stressed and this translated to how they treated me in unkind and abrupt manner, it took me breaking down into tears and a panic attack before staff conceded that I really was afraid and needed my family member with me. Ward not much better - wonderful night staff kind caring compassionate but not backed up by day team Left crying in pain for overs 6 hours on at least 2 occasions - nurse then told me it was my fault as I asked the wrong person for pain relief - I was bed bound and pressed the call button several times for help. Nurse then told me that I could not be in that much pain as I still had energy to argue and then said that I was aggressive because I was articulating my care needs. Likely she labelled me as such to other staff members and I dread to think what lies she documented in the notes. Awful experience of medical and nursing care really demonstrating the worst of practice. Time for the NHS to go and private healthcare to take over. The NHS is arrogant institutionalised and there is no concern over sourcing their patients; this is reflected in how patients are treated, as objects that have things done to them and patients are labelled as difficult just for asking to be involved in their care. Private health would make the care arena competitive and improve how staff treat patients consequently. France have a very effective affordable insurance based health system as do most other European countries. We can do better than the NHS, which for me is now known as the National HELL Service.