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King's Mill Hospital 2016-01-28 Person 0 5 0

I attended A & E with my mother after taking advice from the 111 service - I opted not to use the ambulance offered but transported her myself. Although the care she received from the doctors and nurses was exemplary, I found the attitude of the receptionist rude. Upon entering the building I sat my mother down and then queued at the reception area. Several people waiting including myself were told to stand behind a given line and wait our turn (no manners or courteous smile). After the person in front of me had been attended to I stepped forward to be seen. Instead of being dealt with, a member of staff stepped in front of me, was dealt with and then the receptionist answered the phone, looked at me and pointed for me to step behind the line again. I felt her attitude rude with no apology for ignoring me. I was not the only disgruntled member of the public. Whilst eventually taking my mothers details she made little eye contact, did not once smile and looked thoroughly fed up and her appearance was messy and her hair greasy. In view of the recent bad press and grading of the hospital I felt that I had to say that I am not surprised if this is the way your front line staff are trained to deal with the public. Interpersonal skills need attention!