Share review of King's Mill Hospital

King's Mill Hospital 2016-02-16 Person 0 5 0

After contacting NHS Direct due to my 4 year old daughter being short of breath and having oxygen levels of 89%, we were instructed to take our daughter directly to A&E. Upon arrival we informed the lady on the main A&E desk of our daughters problem and she was concerned and very sympathetic and sent us straight through to the Childrens A&E department. Upon entering the Childrens A&E department my partner explained everything to the lady behind the desk who, from the moment we walked in, showed absolutely no concern or urgency for our daughter (I believe she was a triage nurse, but unfortunately i didn't get her name). We took a seat in the waiting room and was then left for an hour and twenty minutes before my daughter was even seen by a triage nurse (it may well have been longer had i not complained)! Surely the hospital should be assessing patients as soon as possible so that they can start to receive treatment in line with the urgency of their complaint? Once my daughter had been seen by the triage nurse (who was a different nurse, and was very helpful) she was taken straight into an adjacent treatment room and given three back-to-back nebulisers, calpol (for her now high temperature) and steroids - just to give an indication of how unwell she was. To me, the level of initial care and the attitude of the nurse who booked us in was a disgrace at any level, but especially when dealing with a 4 year old girl who is short of breath.