Denmark Hill, London, England, SE5 9RS
My brother was a liver transplant patient at Kings, in fact he had 2 transplants before his death last year. We cannot fault the care he received on the liver intensive care unit, from the palliative care team, liver outpatients and Professor Michael Heneghan and Professor John O'Grady. However, Todd Ward was variable at best with some qualified staff members showing little or no empathy and very little clinical knowledge. Worryingly some of the healthcare assistants on the ward were far more helpful and caring. Some clinical care was also questionable with regard to the mismanagement of my brother's osteoporosis. Needless to say we will be formally complaining regarding this now that the inquest into his death is complete. We would like to see some evidence of learning from this mismanagement so that other patients are not affected in the same way as my brother.
4 hours waiting for a 10am appointment in fracture clinic, not enough seats for all the patients in the crowded, dirty waiting room. Nothing for children (to entertain them while they wait). So I decided to go private at kings where the Consultant failed to show up to one meeting and surgery was cancelled at the last minute one day.
I was seen in Neurology A&E via ambulance and all major illness etc. excluded via immediate tests. All staff were very patient and efficient and I was discharged the following day with more tests booked. These have been done with a final consultation by the excellent Mr Mahdi-Rogers, reviewed separately. His and my only concern was the long period between my last test and the final consulant review, for which he could not offer an explanation but for which he apologised.
Excellent care received from Dr Benjamin Whitelaw. He is always extremely polite and always involves me in decision making. However, he always informs me about my condition and advises me on the best course of action.
Short link to review King's College Hospital: http://iwgc.net/eb4ew