King's College Hospital 2018-07-06 Person 1 5 0

i took time off work to attend an appointment, I also had to reschedule another medical appointment to attend this one. In addition, I was extremely unwell, but still made the effort to attend. On arrival, I found that the clinic I had been told to attend did not even exist! The directions for the “clinic” were entirely bogus. I found my way to the actual clinic after a great deal of hassle, all the while feeling ill – only to be told be two sullen, argumentative staff members that my appointment had been cancelled. Too bad no one had the courtesy to tell me. No answers, no apologies, just a bad attitude from both. Another letter was printed and handed to me for another appointment on a different date. On examining the letter, I found it was for the same imaginary clinic that does not exist! Needless to say I shan’t bother attending, meanwhile my care is being undermined. The overt hostility from NHS staff to taxpaying patients never ceases to terrify me – and these are the people I am supposed to trust with a life threatening medical condition. One of the argumentative and unprofessional staff members failed to tell me that someone was on their way to provide a full explanation (I found this out later when I called up the hospital). What kind of person behaves like this? There is no point making a formal complaint because their policy is not to respond to complaints, I’ve been waiting 7 months for a response to a complaint. I’m already behind on my work due to illness, now I’m further behind and under pressure thanks to NHS incompetence. Someone really needs to tell these individuals that this is no way to treat people who are seriously ill. Staff would benefit GREATLY from customer service training and a few pointers in standard professional conduct.