Denmark Hill, London, England, SE5 9RS
As someone who doesn't have long to live, I find the disrespect and downright hostility with which King’s treats aggrieved patients very sad indeed. Staff seem to derive gratification from ignoring letters sent special delivery as a way of snubbing patients. I find it unacceptable – even for an unprofessional entity such as the NHS – to refuse to respond to formal written complaints repeatedly, even when sent special delivery. I really cannot express how distressing I have found King’s continued refusal to respond to a very simple complaint. And there is nothing you can do about it and they know it -which is why they behave so appallingly. Kings is an utter disgrace to the profession. In time, perhaps in later life, you may come to realise how much harm your behavior causes to people like me and to yourselves. I will pray for you.
Shocking. Falsely accused me of failing to attend an appointment and the defamatory allegation is now on my medical record. Refused to answer my complaint letter 2 x , failed to respond to a letter before action. Great way to deal with a problem, just refuse to communicate. The utter disrespect, disdain and malice with which they treat taxpaying patients is absolutely chilling.