King George Hospital

King George Hospital 2022-12-07 Person 2 5 0

Night time team were really lovely and attentive the morning/day team are rude and all came out with different things and just fob you off. Can’t remember the names of the night team on the Saturday 3rd but they were lovely Sunday 4th only one in particular who seemed to be here there and everywhere but she was I kind and caring was a nurse called Doreen

All been on the same page had a better positive attitude been more caring and attentive. I appreciate and understand there are times where you will be busy but not great even an old lady opposite my son was shouting for help as the lady that went over to her and walked off and didn’t bother and the lady in the bed said maybe she it’s to much for her dignity to take me so I had to go and get someone to take her as she said she was going to wet herself.

King George Hospital 2022-12-07 Person 1 5 0

I went in with chest pains and laboured breathing and was basically ignored for 12hrs, people with earache were seen before me

Treat your ill patients with respect

King George Hospital 2022-12-07 Person 4 5 0

I was seen in a very timely fashion courtesy of Dr Balcot and charge nurse Terri. Also staff nurses Amy and Shannon kept me up to date with the proceedings.

SHO communication could have been slightly better.

King George Hospital 2022-12-06 Person 4 5 0

My child was seen at Queens Hospital A&E today. Despite of waiting long, we got great treatment for my child. Staffs was great, very kind and provide good treatment. They are doing their great in their capacity.

Need to have more staffs to provide quick service. People are waiting long time during this winter time. But totally understand about hospital capacity.

King George Hospital 2022-12-06 Person 5 5 0

Totally satisfied

None

King George Hospital 2022-12-05 Person 4 5 0

Good services

Am am elderly lady. More patience would be great.

King George Hospital 2022-12-05 Person 5 5 0

I could not fault a thing. From the person who made my appointment, to the perfect timing when I reached my appointment, to the lovely nurse who fitted my equipment & the reception staff. Amazing customer care! Thank you.

There is nothing to say, you did everything right.

King George Hospital 2022-12-05 Person 1 5 0

The physiotherapist consistently missed appointments and did not keep me updated on why. I was left waiting the whole day for my appointment only to find out they were off sick. Nobody had decided to inform me. I was then rebooked for my appointment and I am still waiting for the physiotherapist to call me. I have not been given any information on why they haven’t contacted me. This is appalling customer service. The service needs to do more to show they care about their patients and if they aren’t able to keep an appointment they should inform patients asap. Patients are removed if we can’t meet appointments so I don’t understand why there is no responsibility from the physiotherapists side

Treat patients with kindness, keep them informed about whether the doctors can keep their appointment or not and rebook promptly. The admin team do not pick up the phone either so you have to call several times before getting through.

King George Hospital 2022-12-05 Person 3 5 0

I was in A and E for 12 hours.. Difficult to receive quicker care over such a lengthy time of waiting

Quicker time to be seen. Care good. One volatile covid positive patient behind a screen, but still relatively close to other vulnerable patients. Perhaps should have been in a separate place, away from other covid negative patients.

King George Hospital 2022-12-04 Person 5 5 0

Kind - told me what is happening, keep checking up on you. Amazing staff thank you.

Nothing.