King George Hospital

King George Hospital 2024-04-30 Person 5 5 0

I am satisfied with the prompt care I received at KGH A&E. The medical team performed excellently, God continue to bless our hospital King George Hospital and Queen hospital and all their work forces

Everything at KGH is perfectly okay

King George Hospital 2024-04-30 Person 1 5 0

10 hours in A&E no one communicated with me inspite of repeated enquiries by me to know what was going on! It was a terrible service, and no respect or dignity for patient at all!!!

There were hardly any doctors through the night in A&E! Hens the 10 hours Waite! Nurses were not compassionate and treated me as I was not there!! No respect at all from all the staff!!

King George Hospital 2024-04-30 Person 3 5 0

In the main A&E section, the nurse who checked my blood pressure etc was rude and abrupt. She treated me like an animal. I then was moved to the emergency A&E department for a fast heart rate. A member of staff called Renato was rude and abrupt too. Dr Ahmed was very nice and gave me a more positive experience. The nurses forgot to hook me up to the IV drip after my CT scan which made me stay there even longer. The wait times were very long and everything seemed disorganised.

- kinder nurses who treat people with dignity and don’t loudly talk about other patients. - obviously wait time is an issue

King George Hospital 2024-04-30 Person 1 5 0

At the beginning everything was great but having to sit in a chair for over 12hrs and not been told a thing about my bloods what were taken it was that bad I left and I still don't know if anything came back in my bloods

All that needed to be done was keep me informed it's not too much to ask is it really

King George Hospital 2024-04-30 Person 1 5 0

The hospital is a mess I spent 16 hours there. Once the doctor said that I can go home I had to wait 3 more hours to get my medicines it does not make any sense

You need more people also you need to have a process because looks like you just treat people randomly

King George Hospital 2024-04-30 Person 1 5 0

I told the doctors and everything about gallstones and no one wanted to believe me and I needed to lay down and the sister said I wasn’t allowed

Believe the patient

King George Hospital 2024-04-30 Person 4 5 0

Professional

Seen quicker obviously

King George Hospital 2024-04-30 Person 5 5 0

Overall was treated with companion and respect.

Nothing

King George Hospital 2024-04-28 Person 2 5 0

I went into A&E because my GP sent me there after a blood test that had alarming results. It was 3 hours before a doctor saw me. He was totally dismissive of my condition and seemed very annoyed...he said the GP is wasting NHS resources by sending me there - this was a young Indian doctor. He told me I could wait to see what my repeat blood test results said at A&E or I could go home. I chose to wait and thank god I did. I was assigned to CDU unit, where I was seen by another doctor 7 hours of waiting. Total waiting time was 10 hours. However this female muslim doctor was very caring and loving. She said I had to be admitted to the hospital straight away. I was admitted and had to stay for 4 days. I had to be given intravenous antibiotic. Had I listened to the first Indian doctor who was so dismissive and went home, I could have died from sepsis.

Waiting time could be better. At no point was I told how long it might take me to be seen...it would have been good if I was kept informed as to what's happening.

King George Hospital 2024-04-28 Person 3 5 0

I walked into A and E unit of KGH after being referred by a clinician from 111 on 26th April 7.15 PM. I had an accidental overdose of a medicine I am taking since a week. There were about 15 patients before me. Reception staff and nurses were kind and very helpful.My bloods were taken to analyse if everything was ok after overdose.The first meeting with doctor came soon after bloods were taken.He listened my health history and took details of my overdose.He asked about how I was feeling and informed me I had to wait to for blood test results and once it is ready he will review and do what is next . By this time it was 9.30. Next around 11.00 PM I was told to isolate myself in isolation area due to my already existing health concerns and I agreed.From then on no communication from anyone.Waited till 2 am no response and on enquiring was told my results are not ready. More waiting and I checked with staff again by 5.30 am to know my results came long ago but no doctor to review patients. I was eighth in que to be seen by Doctor.Waiting still continues and 7.30 am again I was told no doctors available.I will be seen only by day staff doctors. By 9.30 finally I was reviewed by a doctor She explained I was on an observance for six hours which night shift Dr never mentioned.My blood results was ok and Dr mentioned how to look after myself for next couple of days and let go.

Lack of communication from night shift doctor that I was on an observation is not acceptable.Such long waiting hours thats a total of 14 hours spend in A and E is not at all acceptable. Staff doing blood works need to be more kind and needs training on dealing with patients.Nurses and Receptionists were great.The doctors were in general great but more doctors need to be in A and E to make patients life easy. Better communication with patients to inform what is happening with their care is important.Can see A and E staff are extremely stretched and need more staffs to ease out things. Toilets were clean in the evening when I arrived and my morning became really filthy. I informed reception staff and they quickly reacted by calling in the cleaner. Looks like there was either no cleaner in the night shift or didn't do a good job.Can see how restless and helpless all patients felt with such long waiting times and no communication from staff. Had to chase the staff many times to find out whats happening.Very exhausting experience.More staff[doctors] need to be deployed in A and E.