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21st February 2024


My mum was admitted with advanced dementia and acute delirium, being safeguarded from my dad. The nurses that physically took care of mum were kind, but the administration is so horrendous appalling diabolical, that no one has a clue what is going on and it verged on abuse of a mentally ill patient. I don't have the time to describe everything that went on. But I hope I never, ever have to rely on your service again.

Suggested improvements
Absolutely, everything to do with your administration. So I guess nothing will change and it's not worth me wasting my time. Listing everything that went wrong

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse