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23rd August 2023


I felt that all staff I met were engaged and interested in helping me, even though they were obviously very busy. The time I was there the hospital was kept clean

Suggested improvements
I waited for 5 hours, in the urgent treatment clinic, then about 8/9 hours in A&E. I understand that there was a doctor's strike on at the time, contributing to the length Of the wait, but it was exhausting. If there were some books, papers or other reading materials it would have helped to pass the time. I was waiting from about 8.15pm to approximately 8/9am before seeing the doctor ( a nurse regularly came to take my blood pressure) it would have helped to have had somewhere to lie down

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse