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4th December 2023


Urgent Treatment Care in King George Hospital is appalling. I took my 8 month old baby to be checked as directed by 111 and the lack of care, empathy and urgency is horrific. I’m very disappointed at how the staff treated my baby and how long I had to wait in the urgent treatment centre with my sick baby. There should be a priority for children especially babies and yet you are made to wait the same amount of time with all the patients.

Suggested improvements
Prioritise children, especially babies under 1 Provide a separate area with a reception for paediatric care Do not make children and babies wait

Experience
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location