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From the time my 93 year old mother was brought in to when she was discharged we experienced an institution that is truly broken. Lack of communication both with patient's NoK and inter departments within the hospital. Spoken to by staff who gave the impression they were inconvenienced by questions asked e.g why is my mum still in pain ? answer we have a language barrier with your mum. This despite my mum crying out in pain. You truly are a number when you enter hospitals, once they 'think' they have treated you then as far as they are concerned you are taking up a valuable bed space. As a relative of a patient you have to push for answers to the most basic questions. Which brings me on to experience of staff, it was very clear that this is lacking in the areas it desperately needs.