King George Hospital 2024-04-16 Person 5 5 0

My overall experience was very positive. The receptionist at tte A&E ( NOT the one in inner cubicle of urgent care) was wonderful, sympathetic and professional. The Doc who saw me in the urgent care area FIRST before I was transfered to the A&E area was very extremely kind and understanding. ( sincere apologies, I was too weak to acknowledge and now recall any names). The doctor who then assessed me in the A&E area before setting up the possibility to be transferred to Queen's as well as the doctor/ nurse who set up the cannula were both very friendly, understanding and professional. Really kind and sympathetic to say the very least. I was well informed and knew exactly what the plan was for me going forward. I was then transferred to bay 16 in Majors and was well looked after by Sona and another two Asian nurses who were so very kind( apologies again for not mentally registering any names ) even the male nurse who took my final vitals before I was discharged, was so very kind and cared with a smile . Finally Dr I Postma who consolidated my care before discharge, was also ABSOLUTELY brilliant and explained things very well and true to his word , passed on my updated notes to my G.P. Overall, I hope I do not need to visit the hospital again, but that said, the MEDICAL staff were wonderful and we should all be proud to be served by the NHS .

I was extremely weak when I cane in due to a significant amount of blood loss through vaginal bleeding. The lady at the FIRST point/ counter who was assessing the incoming patients was not only cold and indifferent, but she spoke to us ALL like we were waiting for free food in an asylum camp screaming out " NEXT ' like we were such a nuisance to her . She was rude and scarily indifferent without so much as any form of kind eye contact. I think she hates the job she is in and perhaps needs to be offered more options so that she can ve happy at work. I was then admitted into bay 16 (Majors) and as one can imagine, eating anything was the LAST THING on my mind and so ,when a flat voice called out from the other side of a closed curtain, if I wanted something to eat, I merely asked for a black coffee which I was then given as though I was granted a big favour that I didn't deserve. Later that same evening at well past 8pm, I was really hungry by then, but the hostess was so visibly indifferent and didn't so much as look up except to firmly make it known, that I couldn't have a sandwich AS WELL AS a biscuit for later ( as I was told there would be a long wait till my transferr to Queen's and so was hoping to hang on to a biscuit to keep me going until then) . I do not think, one has to have Five Star service qualification or customer service experience, but a warm presence and a kind, rather than a dismissal tone is the very least that should be expected when you're lying in wait with anxiety or total tiredness . Please, do train your FIRST POINT OF CONTACT as well as your food hostess, to ATLEAST speak in a warm and friendly manner and with atleast an ounce of sympathy. As an ex Chief flight, attendant, I wish I could train your staff, who especially serve from the NON medical side of the patient's experience, on how to speak, treat patients well and with respect, and the use of appropriate body language that can make all the difference to the experience of a patient. I cannot believe, that all the nurses and doctors from the medical front were absolutely brilliant and so classy whilst ( and with all due respect) those who sadly do not have half the skilled qualifications required are the ones who ruin the good name of the medical professionals who work hard and put in long and unthankful hours by their lack of sympathy, humility and passively disguised arrogance. Once again, a BIG thank you to all the BRILLIANT medical staff. KEEP UP THE GOOD WORK .