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30th April 2024


It’s hard that staff come and go between you and other patients, without always explaining what they are doing and/or how long you will need to wait to be told further information. Sometimes knowledge was assumed and so explanations were not always completely clear. When leaving, I wasn’t given much guidance on how I should be going forwards. So, given that I’d broken my nose, was I able to exercise, blow my nose etc.

Suggested improvements
There could be slightly more clarity on the pathway of care, what you need to do a next, how long you should expect to be waiting between appointments

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse