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12th March 2024


I was required to wait a very long time, in the corridor on a trolley, when it was clear that some cubicles were free. I was put beside a patient who was extremely disruptive, as she was shouting and swearing the whole time, without respite. This was very frightening for me as I was already so distressed. I am incontinent and therefore had to be taken to the toilet every time, rather than be able to use a bedpan, had i been in a cubicle. This was very difficult for me as i am disabled.

Suggested improvements
See above, but also patients need to be kept informed of what is happening.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse