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29th November 2023


The staff did the best that they could under the circumstances but a&e was overcrowded with patients in the corridors and people sitting on the floors. Staff were fed up. Many patients with mental health issues shouting and others distressed made it difficult for you to relax and sometimes it felt unsafe. We waited nearly 10 hours mostly in the corridors with people and the patient was 93!! Staff looked tired and deflated. Patients were in pain, discomfort and disbelief!

Suggested improvements
Everything!!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse