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8th September 2023


I brought my 92 year old father in for some treatment to a very bad graize on his left knee, which looked to be infected. We booked in very quickly, and within five minutes, we were called to have his observations carried out. This was carried out by an excellent male nurse called JP Houngavou. He treated my father with utmost respect and went out of his way to make sure my father was comfortable, also helping him in and out of the chair. He also shared some personal experience with his own father, which helped my father to feel at ease. Once the observations were completed instead of making my father walk back to the waiting chairs, he allowed him to sit where he was. When my father was called for his treatment, JP again helped my him up and walked with him to the treatment room. My father was then treated by an excellent nurse practice called Karen, who again treated him with respect and dignity. We came back to the hospital two days later for redressing and were again met by the same male nurse JP. He again treated my father exactly the same as the previous occasion. Once again in the treatment room my father was treated very well and everything was explained to him clearly. On the whole we had a very pleasant experience and could not fault the way my father was treated.

Suggested improvements
Nothing. In our opinion it was a very professional and efficient service.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse