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Written by a patient
7th April 2024


Care received has been good and thorough staff kind and friendly once in contact. However it was difficult to get a hold of them at times and be kept informed at the urgent treatment centre.

Suggested improvements
Manage expectations better at the initial stages upon arrival, it felt chaotic until reaching A&E where things ran much more smoothly and security staff could do more to keep violence away from vulnerable patients who are already ill/injured.

Experience