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8th September 2023


The whole time I was in the Clover Ward, I was treated with kindness, respect and empathy. The specialist who looked after me: SHEEBA CYRIAC, was the consummate professional. She could sense my nervousness and ensured that I understood exactly what procedure was to follow and how it would be conducted. She was patient and answered my many questions, often more than once and I felt reassured and relaxed in her presence.

Suggested improvements
I cannot think of anything that on the day in question could have been done to improve my experience.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse