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24th March 2024


I was fitted with a cathater with no explanation as to how to sleep with it. Waited for 12 hours without any doctor advice. In the end threatened to go home when the doctor overheard & looked at my notes. Still no advice on cathater care or use. Apart from the cathater being fitted within half hour of coming to A&E rest of care was a disaster.

Suggested improvements
Using a general doctor in my case was not good enough. What was needed was a urologist who knew what he was doing. And asking the right questions. No one even asked me if I was on medication for an enlarged prostate.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse