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21st May 2022


I attended the hospital for my mum were an my mum - an elderly woman was waiting 24 hours to be seen. I feel the care she needed to look at her was overlooked and was left to wait for my mum to get to a worse condition. She has first stage kidney disease and dehydrated and wasn’t given IV till she attended a and e 4 times and during the 4th time it took her gp surgery to call the hospital to state my mums condition and only at this point was taken seriously.

Suggested improvements
I feel patients need to be treated with the care they need and not wait 4 attempts to identity what the problem is.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse