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28th March 2024


Not satisfied with nurses treatment specially day nurses. During my stay day nurses did treat me well from day 1 even before the operation. Less than 24 hours they force me to go to toilet even I was insisting I don't want to go, I am in pain but the nurse Batoole(if I remember the name correctly) cut my bandage and force me to get out of my bed even before the physio visist and advice. That all day I was in pain, hurt and emotionally break wheather I have done any mistake conducting this operation. When my children complains about the nurse the head Nurse came and try to defend and being so rude after wards. We feel discrimination few time as the head nurse won't let me close the curtains as if I want to take some sleep on the other end the other patients close their curtains when ever they want. Nurse Ibrahim and JoJo where kind and respectful as the food serving lady. At the day od discharge no physio came to assess my health and neither they provide us any feedback document as they did to other patients when they discharged from the treatment. Happy with doctors treatment they were kind and respectful.

Suggested improvements
Better way to give medication to patients on time.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse