Share review of King George Hospital

King George Hospital 2024-03-17 Person 3 5 0

Treatment by doctor Magro was excellent. However, on arrival the first point of contact, at the check in desk, the receptionist was rude, didn’t look in my direction, talking to others, couldn’t have been in more of a hurry, flicked paperwork at me and said instructions while looking away from me. Had to ask her to repeat it. When you arrive for an intimate procedure, the first point of contact is key. It sets the tone. You then expect the same poor, impatient treatment when you see the doctor. It makes you tense. Then in the waiting room is like sitting in a Fat Club. Called up to stand on weighing scales in front of everyone then watch the nurse follow her finger across the chart to see if you’re in the red fat zone on the BMI chart for everyone. Can they not do it around the corner with some privacy. Arrived on time. Had to wait nearly an hour and a half for my appointment so I saw a lot of weigh-ins. Nice they have some music playing quietly. Treatment once inside the room with the doctor was excellent. However the tiny ‘changing area’ (the width of the doorway, literally in front of the door) with a curtain swished around you and a chair and no other space is crazy small. Literally just enough space for a chair and for you to stand.

Ask the receptionist to engage with each patient when they arrive. Look at them. Face them when you speak with them. Don’t be shouting to other staff while you check them in. Fifteen seconds of attention is all that is needed. You have a very important role, please set the standard higher. Move the weigh in area around the corner so you don’t have everyone sat facing you and watching the nurse point to the BMI on the chart as they work it out. Get patients to change into a gown before their time with the doctor (might reduce the hour plus waiting times) and give them an area to change in that’s bigger than a chair and the person standing up. A changing room, rather than a tiny space behind a door (that staff use to enter the room) only big enough for a chair and one person standing, would be more comfortable.