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15th December 2023


Once you got past the check-in/reception area/HCA, and waiting time, the Consultant/Nurse Practitioner/Physiotherapist/Staff Nurse (whoever I am waiting to see) is very professional, knowledgeable, efficient, helpful and takes in what I am telling them about my current health issues/problems and past history.

Suggested improvements
Apart from the wait to get an initial appointment, the waste of time and money spent on sending duplicate appointment letters and cancellation/re-scheduling appointment letters which can add months to the start of any medical intervention, treatment, or even an operation or two.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse