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20th May 2022


I've never been treated so bad got to you 12 midday still there 9.30 evening ask for nebulizer 4 times as could not get breath had 2 lots blood done one showed low for heart my sister was with me the whole time we had been waiting so long she needed bit fresh air but was told no by so called security they was so disgusting didn't want let her in wait out side then question a lady that was there who was waiting for doctor if she was telling the truth because she was talking to another couple they asked reception if she was lieing I wasn't going to let my sister who is 70yrs old outside on own that time of night so I left without getting help

Suggested improvements
Sort priority out and definitely get rid of them security he even radio another massive so called security bloke who was enormous to come in to get rid of us all that was so disgusting they bullied ill patients that can't be right

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse