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20th May 2022


Although I spent 15 hours in a&e I was seen to very quickly and treated with friendly care.

Suggested improvements
More availability to medicines in a&e. The long time I was there was waiting for the right medicines to be made available. One of the sisters tried to discharge me with taking paracetamol for a slipped disc because she wanted the bed for someone else. The rest of the nurses and doctors were great barring her. Unfortunately they kept having to apologise for the long wait times as they have no access to medicines like morphine or tramadol at all. Being an emergency department you would expect them to be able to have some access to strong pain relief in order to see patients in extreme pain quickly and therefore get them home quickly. I was eventually discharged at 1.30am after being there since 10.30am the morning before. And even then I was only discharged with tablets for 24 hours which weren't the right ones but enough to take some of the edge off the pain until my normal gp opened the following morning.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse