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22nd March 2024


Most staff were kind and caring but on more than one occasion mum said staff were not careful when changing especially in the night. Some could be a little rude and needed braining on bedside manner. Some staff were excellent was made by me to manager.

Suggested improvements
- Not told patient about diagnosis alone when family asked to be called/ informed to be their. - Provided a longer more selective range of food/ warm food family members provide.

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience