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Written by a carer
19th August 2023


It had taken months for the results of my mum's tests to come through - we were told of her outpatient appointment 2 days before her appointment.

Suggested improvements
We came a long way through rush hour with my severely disabled mum - only to be told that everything was normal! A totally unnecessary and difficult journey when we could have been told on the phone or by letter complete waste of ours and hospital time.

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience