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19th March 2024


A very disgraceful service at A&E. We got booked into A&E at 8:45pm on Thursday evening and were seen by a doctor for the very 'first' time about 10am / 10:30 am, the following next day on Friday. A very bad & extremely poor service in A&E. Especially, even more so as I am 75 years of age. In my life I have never waited this long at A&E ever. No doctor saw me until the next day. I was kept lying on a bed in the hospital corridor. No doctor or nurse approached me etc. The A&E needs a overhaul and you need to priorutise the elderly and very young too.

Suggested improvements
Everything needs to improve. More and better communication. REDUCE WAITING TIMES DRASTICALLY AT A&E, ESPECIALLY FOR THE ELDERLY. Provide pain relief and urgent medical care - ASAP, please. Things really need to change 100%. Cannot carry as tbings are at A&E, please.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse