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25th April 2024


I was admitted to hospital via ambulance with Gallbladder pain - the crew were fabulous. I was given gas and air, then morphine, but was still in intense pain. On arrival at the hospital, a young male nurse attempted to put a catheter in my hand, but left me with a huge bruise. The second attempt in my arm, hit an artery. I recall being asked at some point, under the influence of morphine, to stop rolling around on the floor, due to being unable to sit. I was then asked to sit out in the main reception, after trying to find water. I came into the hospital about 2100 and my husband arrived at the hospital at about 0130, find me sitting on the floor. We discharged ourselves and the catheter was removed. Going home, my arm bled badly, soaking my husband’s coat. I am awaiting Gall bladder removal and am now unable to eat any food, just water or Complan. I have 5 weeks to wait until scheduled surgery.

Suggested improvements
Learn to put a catheter in, maybe, as I’m still badly bruised! I’m not one to complain normally, but I know from previous experience that I could have possibly been seated in another observation area, that was larger than the 6ft sq area with 4 patients! I was under the influence of morphine and felt very isolated.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse