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16th November 2023


14hr wait in A&E following 30mins triage following suspected silent heart attack

Suggested improvements
Organisation within internal areas, people were being called to see doctors when they'd already been taken for x rays or scans! Wait too long, not enough doctors available. Having th say the same things to 8 different people over the course of wait. Junior doctors and consultants giving contradictory advice Not being given medication follow up instructions

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse