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13th September 2021


18 hours sitting in a plastic chair with only 2 drinks offered and no food. Staff were great but waiting times was ridiculous. Was told on several occasions that i needed to see a surgeon urgently but that didnt happen until i had been there for over 12 hours. Mr Mustafa Ismail was a wonderful surgeon who was so kind and got me the treatment i needed

Suggested improvements
Not left me sitting there in pain. And offer of some sort of food and drink after so long would

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse