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13th April 2023


Down to the reception staff everyone was kind and considerate as I would have wished

Suggested improvements
As usual it’s the parking. Insufficient disabled places near to outpatients. I was dropped off by the occupied places but had to rely on kind strangers to help me to a seat whilst my wife drove way down to park the car. She was tooted to move by bus driver who wanted a wide turn where we had paused to drop off. I can’t use public transport, we travel from near Chelmsford and I have advanced Parkinson’s.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse