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King George Hospital
2023-09-20
Person
2
5
0
20th September 2023
We were just told to wait in the waiting room and just left there. At no time were we informed of the wait or what was happening. We were there for 5 hours and not told anything. When I asked for a more comfortable chair or a cushion as I already had a spinal issue and was there because of a back problem I was told they couldn't help and I had to go back to the waiting room and sit and wait. At that point I went home so I could have some pain killers and be more comfortable.
Suggested improvements
Keep patients informed of the waiting time and ask if we need any pain relief or are OK. It is not acceptable to expect people to wait over 7 hours without an update or pain relief