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King George Hospital
2022-09-27
Person
1
5
0
27th September 2022
Triage nurse was very condescending and made me feel very uncomfortable during the initial assessment. He took me through to resus without being told where I was going, told my relative to wait in a waiting room, again with now explanation.
I was left in a cubicle in resus with no pillow for 5 hours even though a nurse said that she would get me one.
No communication or reassurance from the nurses whatsoever and they wasn’t in least bit kind or caring like nurses should be.
I asked several times if my relative could be updated on my condition, yet this didn’t happen. My mum had to walk around the department asking several members of staff where I was and if I was ok before being told to knock on the resus door and ask them.
Suggested improvements
Training for nurses on how to be caring and compassionate to patients.