King George Hospital 2023-07-21 Person 2 5 0

Was sent by my GP with my MRI report which I found that I have a fractured lower back I had a fall two months ago I thought it was bruised I have Servre pain very uncomfortable and kept seeing my GP who then later arranged for urgent mri on finding I was shocked as a 51 year lady who has had slipped disc in the past I went to hospital sat for 4 hrs not good for my tail bone I was told by the DR why did my gp send me and nothing can be done and kept me waiting till I said I need to do a school run then he came back saying the Othopaedic said go back to gp and can’t do anything and walking is good so I emailed my gp will be seeing him next week to discuss and I will be looking into this nhs service I also found the staff behind the reception abrupt and I was then guided by the security guard as I walked in to go to reception because I had registered so I was standing she looked are you waiting I said yes I have registered she said you go straight through those doors I said security asked if I registered I said yes so you need to tell him not to send patients this way but through those doors she then said it’s not my job to tell him I just looked at her I thought you carry on talking to your colleague who both were chatting to the handyman and laughing away I’m shocked when people say nhs staff are so busy it ridiculous sitting on the chair not acknowledging a patient all giggling away keep it up

You can’t change a person they are who they are no customer service no manner how to talk not knowing the pain and time one will experience My last visit I had to hear the reception staff make fun openly about a patient who just asked how long do I wait and so rudely said go there and ask them I was shocked why the hell you come to work and how you get away with it