King George Hospital 2023-07-21 Person 2 5 0

I went to A&E at 3.25 pm, I was seen very quickly by triage staff, however, the rest of my experience was awful. I was told that tests would only be ab hour or so, but blood test and CT scan took hours and the results for the CT scan i didn’t get until 3.30am the next morning. I was sat on a hard chair, in corridor, the nurse kept telling me i would get results in a minute, but i didn’t get them until hours later when i threatened to leave. I was then advised i would have to be admitted. I was asked to sit on a bed that wasn’t cleaned, only tissue paper was put on it. I was advised that i would be transferred by ambulance to queens in the next hour. I was left on the bed with no cover or sheet, freezing. Only when the new staff came in in the morning did a lovely nurse put a sheet on the bed and gave me pillows and blankets and made me comfortable. I was not transferred to queens until .around 10.30. I was sat awake all that time. There was no communication about what was wrong with me or test results until 12 hours after entering the hospital and even then i was just left uncomfortable waiting to be transferred until the new nurses came in the next day. It was a horrible experience !

Better communication, be honest about waiting times, although it wasn’t even busy when I went into A&E at first. If a person is going to be admitted, at least make that person comfortable so they can at least they and sleep, we feel awful enough, without sotting on a hard chair all night and then a bed with just plastic mattress!