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3rd April 2024


Good communication apart from one or two occasions probably due to very high work load at the A&E department. Some of the doctors asked me again the reason I visited A&E. They should read the information provided by the patient earlier before speaking with them.

Suggested improvements
Increase the A&E department capacity to deal with the very high work load. Doctors should read the information provided by the patient earlier before speaking with them so they do not ask the patient again about the reason they visit A&E.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse