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12th April 2023


I came in on a '999' and they inserted a catheter of the wrong size, (to small) which leaked out on the bed and nappy and kidney stones were blocking the rubber tube and I was in extreme pain because I could not pass urine. Some urine did manage to flow at the start and was in the bag. I asked a nurse for painkillers but she rushed off leaving me in even more pain on my own. I was screaming out in pain. A long time later she returned and I had to remind her that she promised me some pain killers. She said they had an emergency. I spent the whole day and next day on pain killers. When the catheter was removed, I peed all over the bed and nappy...It was a releaf? I was then sent home.

Suggested improvements
Someone with more experience in using a catheters would have helped. When I complained about pain and unable to pee, the nurse said, "Look there is urine in the bag!"This was urine I passed at the start of insertion. All urine passed after that was the urine that managed to leak between the catheter tube and my uretha. My penis was wet on the outside!?

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse