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24th March 2024


Nick my physiotherapist has been extremely thorough from the time I received my telephone consultation with him. I have had three face to face sessions with him so far and he has helped immensely with my treatment. Following a series of exercises, together with physical manipulation of my neck and back, I am feeling a great improvement . Nick is very approachable and he makes sure that he has attained as much information about my condition and takes the time to answer my questions without making me feel rushed. I have in previous years been to KGH and Queens for other forms of physio which have not helped in the slightest and were never hands on, merely handed over a fact sheet and exercises to get on with and always seen by junior physios. Nick is experienced, knowledgeable and I look forward to receiving treatment from him for a second referral for elbow tendonitis.

Suggested improvements
No, very impressed with level of service I have received. I am seen on time and if there is a slight delay, the waiting area is comfortable. I would like to praise also the three booking administrators ie Israt. Mishaba and Ajer who do an excellent job!. They answer the phone promptly and always return my voicemail messages with a call. They are patient and friendly and do their utmost to find me a suitable slot, checking cancellations and offering these to me if available. They certainly take the stress out of having to call a hospital. Thank you!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse