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26th March 2024


I waited in A&E from 6.30 am last Friday morning. I was told at midnight I would be transferred to Queens Surgical Ward the following day. I was on IV antibiotics and slept in a bed in a room in majors for the night. I was told the following morning by the third Dr that I see while being there ..that I didn’t need to be admitted and I didn’t need antibiotics?!!! I went home and the following day, Sunday I had to go back to A&E as I felt worse. The Dr in Urgent Care told me I shouldn’t have been sent home!!!!! I was eventually given IV antibiotics and to wait a further 12 hrs, until midnight and was transferred by ambulance to Queens Hosp

Suggested improvements
I should not have been discharged on Saturday morning and would like to put in a complaint. I had to go home feeling unwell..become worse overnight and then sit in A&E for a further 9 hours when I went back. Absolutely terrible care. One positive was I had a lovely nurse looking after me when I returned on Sunday ..her name was Jenny and I would like you to let her know how helpful and lovely she was.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse