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Written by a family member
14th April 2016


Was told on the phone (III call back) that I had an appointment for my son, on arrival was told of a 2 1/2 hr wait. Surely this should be warned of before and the word "appointment" should not be used! If it was for me and not for my sick child, I wouldn't have bothered waiting. It is 10.30 pm now, by the time he gets seen and gets his prescription there will be nowhere left open to get it until tomorrow.

Recommend
Dignity/Respect
Involvement
Information
Rating not given.
Staff
Communication
Communication nurse