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King Edward VII Hospital 2022-06-28 Person 4 5 0

We have docked one star because although the treatment at the hospital was superb, I did not receive a letter about this appointment and only found out I had it when I was phoned to change the time. If that had not happened I would have missed my slot and had a blackmark against my name, which would not have been my fault. Also when we arrived the person manning reception sent us to the wrong department as we had to ask because of the lack of letter and then had no idea where ENT was when we returned. This nearly made us late and I had to walk a lot further than necessary which I found difficult

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