KIMS Hospital 2024-02-29 Person 5 5 0

Generally the whole experience in KIMS has been terrific. The preparation for surgery was very good. Meet, greet and care during my stay was just as it should be. Staff very curteous. I would have welcomed a bit more advice and information on post operative pain management once the hospital grade course of pain relief ran out. If I'm critical it would be that the information via lifeboxhealth isn't great. The physio provided a different exercise plan. The explanation and expectation of recovery progression was not reflective of experience and really did fail to put across the level of post op pain and it's duration. (And I'm not just reflecting on my experience but I'm part of a knee replacement group and their experience would confirm my observation) The post op questionnaire from lifebox was very poorly worded rendering the thing useless. Lifeboxhealth is definately the weak link. You'd also expect everything to happen via lifeboxhealth but it doesn't. KIMS medical staff communicate separately and appear to hold lifeboxhealth in contempt.