Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2023-02-14
Person
4
5
0
Review of Dental Team - Isebrook (Children's)
14th February 2023
-
Suggested improvements
-
Isebrook Hospital
2023-02-14
Person
5
5
0
Review of Dental Team - Isebrook (Children's)
14th February 2023
-
Suggested improvements
-
Isebrook Hospital
2023-02-14
Person
5
5
0
Review of Dental Team - Isebrook (Children's)
14th February 2023
-
Suggested improvements
-
Isebrook Hospital
2023-02-10
Person
3
5
0
Review of CMHT East Northants
10th February 2023
Was treated with respect in person however as soon as i left i guess i was completely forgotten about as I haven’t heard anything since, it’s been two months and I’ve been spammed with these review requests but no actual help, if you people would contact me as much as you do about these stupid reviews maybe I would feel good about the service and not want to kill myself constantly. We also discussed some form of medication other than the tablets I’m taking but have heard nothing as you know.
Suggested improvements
Actually get in contact after the first session.
Take patients more seriously.
2023-02-13 10:19:03
Response from Isebrook Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2023-02-10
Person
5
5
0
Review of CMHT East Northants
10th February 2023
The lady that saw me did everything she could to put me at ease without being patronising or condescending- she was patient with my severe anxiety and I felt able for the first time in a long while to use my own voice and not my mums who has to accompany me everywhere. I really want to continue working with her as I’m sure she will try to help me. Thankyou [name removed]
Suggested improvements
Everything was perfect -
Isebrook Hospital
2023-02-10
Person
4
5
0
Review of CMHT East Northants
10th February 2023
The last two questions were n/a.
[name removed] and [name removed] have been brilliant. And made me feel relaxed
Suggested improvements
N/a
Isebrook Hospital
2023-02-10
Person
4
5
0
Review of CMHT East Northants
10th February 2023
Lady was nice
Suggested improvements
Explain more about the ECG results rather than just..... The doctor will speak to you about that
2023-02-13 10:03:06
Response from Isebrook Hospital
Thank you for your suggestion, which I have passed to the service manager. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2023-02-10
Person
3
5
0
Review of CMHT East Northants
10th February 2023
I just feel the communication has been let down and the team haven't followed through
Suggested improvements
Communication and following through with what was said would be donev
2023-02-13 10:19:52
Response from Isebrook Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2023-02-10
Person
2
5
0
Review of CMHT East Northants
10th February 2023
I have been left without medication that ive been on for 14 months. Im still waiting for my second appointment 2.5 months after my first, even though it should have been 3-4 weeks after the first. Chased my appointment with reception and they don't get back to me. Absolutely appalling.
Suggested improvements
See above.
2023-02-13 10:20:06
Response from Isebrook Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2023-02-10
Person
1
5
0
Review of CMHT East Northants
10th February 2023
Lack of communication no continuity as soon as my meds were sorted no further help feel let down. No review after 3 months as promised and have to keep going through crisis team to get anywhere
Suggested improvements
Review meds 3 monthly as promised as my condition needs this intervention
2023-02-13 10:14:54
Response from Isebrook Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
